Refund policy

RETURNS & REFUNDS

We want you to be completely happy with your In Love Creative order. If there is a problem with your order, please contact us and we'll always do our best to help.

PERSONALISED ITEMS

Our personalised Scrabble picture frames are made specifically to your chosen personalisation. Because they are personalised, they are not eligible for cancellation simply because you have changed your mind.

Please check your personalisation details carefully before submitting your order. We cannot be responsible for errors in personalisation supplied by the customer.

This does not affect your statutory rights. If your item arrives damaged, faulty or is not as described, please contact us and we will work with you to resolve the issue.

NON-PERSONALISED ITEMS

For eligible non-personalised, non-perishable items, you may have the right to cancel your order within 14 days of receiving your goods, in accordance with UK consumer law.

If you wish to return an eligible item, please contact us at: info@inlovecreative.com

The item should be returned in its original condition and securely packaged.

Unless the item is faulty, damaged or not as described, the cost of returning an unwanted item is the responsibility of the customer.

VEGAN HAMPERS & PERISHABLE ITEMS

Our vegan hampers contain food and other perishable products and are therefore not eligible for return or cancellation simply because you have changed your mind. Because of the nature of these products, we cannot accept returns of vegan hampers once they have been dispatched.

If your hamper arrives damaged, faulty, spoiled, or is not as described, please contact us as soon as possible at: info@inlovecreative.com

Please include your order number and photographs of the item and packaging where appropriate, so that we can investigate the issue and arrange the appropriate resolution.

Your statutory consumer rights remain unaffected by this policy.

REFUNDS

Once we have received and checked your returned item, we will process any refund due. Refunds will normally be made to the original payment method.

FAULTY OR DAMAGED ITEMS

If your order arrives damaged, faulty or is not as described, please contact us as soon as possible at: info@inlovecreative.com

Please include your order number and, where appropriate, photographs of the item and packaging so that we can investigate the issue and arrange the appropriate resolution.

Your statutory consumer rights remain unaffected by this policy.